Refund and Returns Policy

Return Policy

Last Updated: [Insert Date]

At StoreGo.xyz, we specialize in selling digital products, such as Canva templates, graphics, and social media kits. Because all of our products are delivered digitally and instantly, we operate under a strict no-return, no-refund policy.

We kindly ask that you review our policy carefully before making a purchase.

❌ No Returns or Exchanges

Due to the instant and irreversible nature of digital downloads, we do not accept returns or exchanges. Once a digital file has been delivered and accessed, we are unable to revoke access, which is why:

All sales are final
No refunds will be issued after purchase
We do not offer exchanges, even if purchased by mistake

✅ Before You Buy

To ensure your satisfaction, please:

Read the product description thoroughly
Check what’s included (file formats, number of templates, platform compatibility)
Make sure you have access to Canva (free or Pro) and understand how to use it
Contact us with any pre-purchase questions at:
📩 support@storego.xyz

⚠️ Accidental Purchases or Duplicate Orders

If you believe you made a duplicate purchase or encountered a technical error during checkout, please reach out within 24 hours of your order, and we’ll gladly investigate.

🔒 To protect our content and designers, we reserve the right to refuse refunds if the product has been accessed or downloaded.

🛠️ Issues With Your Download?

If you’re having trouble accessing or opening your files, don’t worry — we’re here to help! Please email us with:

Your order number
A description of the issue
Any screenshots, if helpful

📧 Contact: support@storego.xyz

We’ll do our best to resolve the issue promptly.

💡 Need Help Choosing the Right Product?

We’re happy to guide you! If you’re unsure which template pack suits your needs, feel free to reach out before purchasing.

Thank you for understanding and supporting small digital businesses like ours 💖

StoreGo.xyz – Digital Designs Made Easy

Refund and Return Policy

Thank you for shopping at storego.xyz. Our refund and return policy is outlined below:

For Digital Products:

(1) Once a digital product has been successfully delivered, requests for refunds or returns will not be accepted. Digital products become ready for use immediately upon delivery, therefore refunds are not applicable.

For Physical Products:

(2) If a physical product is received in a damaged condition, a return will be accepted. However, an unboxing video is mandatory for this. The unboxing video must be presented as proof. The return shipping cost for the damaged product will be borne by storego.xyz.

(3) If delivery is unsuccessful and the product is out of stock, a refund will be applicable. Otherwise, it will be exchanged with another unit of the same product.

(4) If the ordered product does not match the description given in the advertisement and we fail to deliver within the specified time, a refund will be applicable.

Refund Application Process:

(5) If you are eligible for a refund, you must apply for the refund within 48 hours of placing the order. Refund requests will not be accepted after 48 hours.

(6) The refund process may take 7 to 10 business days to complete.

(7) Any fees or charges levied by the bank for the refund must be borne by the customer.

Other Terms and Conditions:

storego.xyz reserves the right to change this refund and return policy at any time.
There may be slight differences between the product description and images displayed on our website and the actual product. Refunds or returns will not be accepted for this reason.
In certain special circumstances, storego.xyz may, at its discretion, decide on a refund or return.

If you have any further questions, please feel free to contact us.