Frequently Asked Questions (FAQ)

StoreGo.xyz – Digital Templates Made Easy

💬 GENERAL

❓ What is StoreGo.xyz?

StoreGo.xyz is your go-to digital shop for editable Canva templates – perfect for content creators, small business owners, influencers, coaches, and marketers who want to level up their online presence with stunning social media graphics.

❓ What kind of products do you sell?

We offer instant digital downloads, including:

Instagram Post & Story Templates
Carousel Templates
Quote Graphics
Pinterest & Facebook Templates
Highlight Covers
Canva Branding Kits
All products are designed to be 100% editable in Canva (free or Pro).

❓ Do I need a Canva Pro account to use your templates?

No! Most of our templates work perfectly with Canva Free. If a specific design uses Pro elements (photos, fonts, etc.), you can replace them with free alternatives easily.

📦 PURCHASING & DOWNLOADS

❓ How will I receive my purchase?

After checkout, you’ll receive an instant download link (usually a PDF) containing:

A button to access your Canva templates
Instructions on how to edit and customize your files

You’ll also receive a copy of this link via email.

❓ I didn’t receive my download. What should I do?

No worries! First, check your spam or promotions folder. Still missing? Email us at 📧 support@storego.xyz with your order number and we’ll resend your file.

❓ Can I edit these templates on my phone or tablet?

Yes, you can! However, for best results and easier editing, we recommend using a laptop or desktop computer.

🔄 RETURNS & REFUNDS

❓ Can I return or exchange a digital product?

Because our products are digital and delivered instantly, we do not offer returns, refunds, or exchanges. Please read product descriptions carefully before purchasing.

👉 See our full Return Policy for details.

✏️ CUSTOMIZATION

❓ What can I edit in the templates?

Everything! You can customize:

Text (font, color, size, alignment)
Background colors
Images and graphics
Layouts and elements

Make it your own and match your brand perfectly!

❓ Can I use your templates for client work?

Yes – if you are a freelancer or social media manager, you can use our templates to create content for your clients. However, you cannot resell or redistribute the templates themselves.

👉 Learn more in our License Terms.

🛠️ TROUBLESHOOTING

❓ The Canva link says “Template not found” – what now?

Please double-check that you’re logged in to the correct Canva account. If the issue persists, email us and we’ll refresh the link for you.

📩 NEED MORE HELP?

If your question isn’t listed above, feel free to contact us directly:
📧 support@storego.xyz
We’ll respond within 24–48 hours (Mon–Fri).